Discover hidden insights in your Zendesk data. Get a comprehensive analysis of your support performance, response times, and customer satisfaction — completely free.
See how quickly your team responds to tickets and identify bottlenecks
Understand your CSAT scores and identify areas for improvement
Discover your top performers and optimization opportunities
Track ticket volumes, peak hours, and seasonal trends
Understand customer request types and optimize support workflows
We only compute analytics from your data — we never store ticket content, customer information, or sensitive details.
GDPR & SOC2 compliant • Enterprise-grade security • Only audit results are saved
Quick 2-minute setup, comprehensive analysis delivered in a few hours
A quick preview of the insights you’ll receive, using a real sample audit.
First Contact Resolution
25.3%
First Response (median)
8 min
Resolution Time (median)
23 min
Reopen Rate
8.9%
FCR vs Benchmarks
First Response Time (median)
First Response Trend (last months)
Top Request Types
Read-only access • No ticket content stored • GDPR & SOC2
View Full Sample AnalysisTrusted by customer support teams worldwide
Yes, completely free. No hidden charges, no trial period. We provide this audit as a service to help support teams improve.
We only read ticket metadata (timestamps, status, agent info) to compute analytics. We never store actual ticket content or customer information.
The audit typically completes within a few hours. You'll receive an email notification when your comprehensive report is ready.
Absolutely. We're GDPR and SOC2 compliant with enterprise-grade security. Your data is processed, not stored, and only audit results are saved.
Yes! If you need specific insights not covered in the standard report, let us know and we can add custom analytics to help you get the exact data you're looking for.